Customer Service

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Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

But how is this done?

How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Course Module

Number

Module Name Pass %

Required

Customer Service 1 About the Course 70
Customer Service 2 What is Customer Service 70
Customer Service 3 The Goals of Great Customer Service 70
Customer Service 4 Discovering and Understanding Customer

Needs

70
Customer Service 5 Delivering Maximum Levels of Customer

Service

70
Customer Service 6 Making Customers Feel Great From the

Start

70
Customer Service 7 Communication Skills 70
Customer Service 8 Non-verbal Communication and Body

Language

70
Customer Service 9 Dealing with Customer Complaints 70


Recommended System Requirements

  • Operating System: Windows 7+ or Mac OSX (10.8+)
  • Browser: A modern and up to date web browser
  • Video: Up to date video drivers
  • Memory: 2Gb+ RAM
  • Additional Software: Flash Player 10+
  • Download Speed: Broadband (3Mb+)

Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

This course is approved by CPD.