Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
But how is this done?
How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
|Module Name||Pass %|
|Customer Service||1||About the Course||70|
|Customer Service||2||What is Customer Service||70|
|Customer Service||3||The Goals of Great Customer Service||70|
|Customer Service||4||Discovering and Understanding Customer|
|Customer Service||5||Delivering Maximum Levels of Customer|
|Customer Service||6||Making Customers Feel Great From the|
|Customer Service||7||Communication Skills||70|
|Customer Service||8||Non-verbal Communication and Body|
|Customer Service||9||Dealing with Customer Complaints||70|
Recommended System Requirements
- Operating System: Windows 7+ or Mac OSX (10.8+)
- Browser: A modern and up to date web browser
- Video: Up to date video drivers
- Memory: 2Gb+ RAM
- Additional Software: Flash Player 10+
- Download Speed: Broadband (3Mb+)
Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).
This course is approved by CPD.